Terms & Conditions

  1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

  1. Price & Availability

All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Prices with a marked United Kingdom recommended retail price (UK RRP) refer to prices the manufacturer recommends goods are sold at in the UK market. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s). The prices payable for goods that you order are as set out in our website. You will be required to pay an extra delivery charge for goods weighing more than 1kg, if this is the case, we will contact you by email. It might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

  1. Authenticity

All advertised products on this site are 100% genuine

  1. Images

Product images are for illustrative purposes only. Colours may vary due to photographic or printing processes. In the case of unboxed items or testers the price of the equivalent regular goods may be shown for reference only.

  1. Products Details

Some products may have an associated image or photo. These are for reference only and should be considered illustrative. In the case of unboxed items or testers the price of the equivalent regular goods may be shown for reference only. We do not supply any testers free of charge. Testers are the regular products quite often in a bottle / packaging marked as a tester. Some items may also be marked not for individual sale. By submitting your order to Direct Skincare Online ltd., you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product. We make every effort to try to ensure all products marked as such are identified accurately on the system.

  1. Payment

Payment online can be made using Visa Debit, Mastercard. UK customers can also pay via Paypal. Payment will be debited to your account before despatch of your purchase.

  1. Order Confirmation

Following any purchase, you will be sent an order confirmation email which provides your order number. This number will be required in the event that you contact us with any queries. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.

  1. Right for you to cancel your contract

8.1.            You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods.

8.2.            You cannot cancel your contract if the goods you have ordered perishable items, taken the goods out of the sealed package in which it was delivered to you or in the case of no outer packaging, the goods have been opened.

8.3.            To cancel your contract you must notify us in writing.

8.4.            If you have received the goods before you cancel your contract then [unless, under clause 7.2, you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

8.5.            Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit card will be credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

  1. Cancellation by us

9.1.            We reserve the right to cancel the contract between us if:

  1. a) we have insufficient stock to deliver the goods you have ordered;
  2. b) we do not deliver to your area; or
  3. c) One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

9.2.            If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

  1. Delivery of goods to you

10.1.        We deliver to most EU-member states and across the world. However the delivery of perfumes or liquid cannot be delivered due to UK law trading regulation

10.2.        We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

10.3.        Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

10.4.        You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

10.5.        You will be required to pay an extra delivery charge for goods weighing more than 1kg, if this is the case, we will contact you by email. It might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

  1. Liability

11.1.        If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our email contact address with pictures of the problem within 3 working days of the delivery of the goods in question. Please email the pictures as evidence to us.

11.2.        If you do not receive the goods ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

11.3.        If you notify a problem to us under clauses 10.1 or 10.2 above, our only obligation will be, at your option:

  1. a) to make good any shortage or non-delivery;
  2. b) to replace or repair any goods that are damaged or defective; or
  3. c) to refund to you the amount paid by you for the goods in question in whatever way we choose.

11.4.        Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 10.3 (c) above.

11.5.        You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

11.6.        Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

  1. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at BS34 8NG and all notices from us to you will be displayed on our website from to time.

  1. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

  1. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  1. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

  1. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

  1. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

  1. Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.